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eSign items in eComm
Use the Digital Signature area at the bottom of an item to apply your eSignature correctly. Following these steps avoids common issues (like name formatting) and, when available, lets you organize which files are combined into the generated PDF.
Steps (bulleted):
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Navigate to the item that requires your eSignature.
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Scroll to the bottom to the Digital Signature section. Click into the text box below the consent text and type your name exactly as it appears in eComm (case and punctuation sensitive). Do not copy/paste—pasting can add a trailing space that causes the signature to fail.
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Confirm your exact name by referencing how it’s displayed in the consent text above the text field, then match it precisely.
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If the PDF creation screen appears, optionally reorder or deselect documents to control what’s included in the new PDF (drag to arrange; uncheck to exclude).
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Click Save and Submit to finalize the signature and move the item to the next step in the workflow.