PRODUCTS > SUPPORT
We support your team every step of the way.
Confidently manage your projects with minimal training required to be efficient using eComm.
Getting Started With eComm
Easiest to use project management program available.
- Over 90% first-time users do not require training. See for yourself!
- No learning curve and no frustration
- We hire the best teachers. They’re compassionate and CDT certified. They understand your job and what you need to successfully complete your construction projects.
- We make you more efficient with faster communication workflow.
- eComm helps everyone to play from the same play book.
The support team is amazing. Tamara is incredibly fast to act on any question. I have never had to wait until the next day to complete the task waiting on a change to be made on eComm. She will add folders and sections based on our needs immediately. I’m not sure how she does her job so quickly. I greatly appreciate her.
YOU DESERVE REAL SUPPORT PARTNERS
WE KNOW WHAT YOU ARE TALKING ABOUT
Our team is CDT Certified and has successfully completed the required training demonstrating a level of expertise in construction.
Construction Documents Technology (CDT) This certification is comprehensive with advanced knowledge of written documents and the complete process of managing construction projects.
OUR SUPPORT TEAM
BUILDS STRONG RELATIONSHIPS
WITH OUR PARTNERS
SECURE SUPPORT
• 100% Web-based project website
• Disaster proof backup of all files with redundant server backups
• Support and local assistance – no call centers
• Secure permissions-based system
UNLIMITED SUPPORT
- Unlimited training and support provided to all interested parties
- Unlimited server space and IT support –
- Unlimited user activity into the system
- Unlimited software support and upgrades
ALWAYS AVAILABLE SUPPORT
- Quickly look up answers on our Q&A section
- Call or email our local team of eComm experts
- 463-403-0080 or info@ecommconstruction.com
- Integrated learning tools within the eComm interface
TAKE THE NEXT STEP
Start a Project With eComm
You can start managing your nect project with eComm in four simple steps:
- Send us the project information, plans/specs along with your contacts on the project and their rolls.
- Receive a few instructions after set up. No hours of training needed.
- Everyone on your team is notified by email that the project is live.
- Tutorials are on the eComm website
Use eComm and these become quick and easy tasks
- Filter, sort, search information
- Easily replace, delete or add files
- Access and add to your document library
- Forward approval requests
- Easily download electronic reports and files
- Track every change order and invoice
CUSTOMER TESTIMONIALS
WHAT OUR CUSTOMERS ARE SAYING
WE ASKED: How do other people on your project respond to using eComm?
The first time a contractor uses it doesn’t take long for them to learn the platform
For any project team member who does not have experience with eComm it is very user friendly.
When we discuss eComm, we recognize the many benefits of using it. My guys in the field lean on its convenience daily and encourage all sub contractors to use it. This helps everyone to play from the same play book.
Easy to use. Minimal training required to be efficient with using eComm.
I have found that this platform has an easy to use setup that new users quickly learn.
Most are already using eComm, but I’ve had to train a few design team members and they pick it up very quickly.
Easy to use and there is always someone available to help when questions arise.
I do know when I speak with contractors during the bidding phase, most of them know what eComm is and respond positively when I tell them we will be using it for the project management.
Most everyone is familiar with eComm by now. We do run into Contractors occasionally who are not, but it is pretty simple to pick up.
Owners and design teams have generally picked up quickly on the ability to use Ecomm, and actually really like that all of their information is all in one spot. Functionality wise, projects flow very well from that perspective
We’ve yet to find any users that have had a negative experience. On this project we’ve been using eComm since 2016. With more than 8 years of success we are pleased to be using eComm.
Typically, not excited at first to learn something new, but the support is great, so once folks learn their space, it goes well.
Some of the subcontractors think it is complex but once they use it there are no issues.
Very well. Most contractors pick up on it very quickly and are thankful to have it as a tool.
Most team members find eComm user friendly and is usually preferred over other construction management software systems.
I have not heard any complaints, so great.
People like it – especially the feature of being able to see what items are new within the last 30 days. This is super helpful for my admin when she is pulling data for multiple projects for board meetings.
eComm is very intuitive and all team members navigate the workflows without difficulty.
We find a universal acceptance and appreciation to the eComm system.
WE ASKED: Tell us what you think about our support team?
Amanda is great! Typically we can receive a quick response from the team.
Always very helpful and typically quick to respond.
Very responsive and easy to work with.
The support team is excellent. Any time i have a question they are available immediately.
The support team at Lynn is nothing short of amazing. I am always impressed with how quickly the team can accommodate request. Everyone is very approachable and positive. I never hesitate to reach out to them with questions or needs.
The support team is very responsive to any questions, concerns, or glitches that occur. Typically we have a resolution within hours and often much quicker than that.
FANTASTIC! The response time and willingness to help is so appreciated.
Very helpful and responsive.
They respond quickly every time for anything!
Our rep has been great! Great communication!
Support team is very responsive and solves issues very quickly
Support team is amazing. Always there when help is needed.
Support team is hands down the best. Cole responds usually within minutes of a request.
Fast, efficient and quick to respond. I would personally like to recognize Shelby. I have worked with her directly and she has always been second to none to deal with
I usually reach out to Tamara and she has always been very quick to respond and provide assistance.
I’ve heard back within an hour of every request I have ever made. Big thanks to Amanda Schoonover and Shelby Rodgers! Such a wonderful team and they have always been accommodating to me.
The support team has been great to work with. No problems identified to date that haven’t been overcome via interaction with eComm support.
Exceptional. Our main point of contact is Amanda and she has been instrumental in getting our projects off the ground. All of the staff at Lynn Imaging have been great to work with and the eComm platform is always a part of my job I’m able to manage comfortably.
eComm is a “can do” group of people that are seemingly always there are ready to move quickly to our support needs. This highly experienced professionals resolve every issue in an extraordinarily quick time.
Quick and responsive. They typically respond the same day and sometimes within the first couple hours.
The support team has always been very responsive to issues as they come up and make every attempt to resolve them as quickly as possible.
The support team is a 10/10. I’ve never had an issue, question, or need that hasn’t been addressed quickly. They always go above and beyond to meet our needs.
Great! Always provides quick and helpful responses.
Tamara is an asset to your organization and has been the guiding light to help me solve any issues I ran into. Robbie is helpful, kind and patient (as is Tamara). I cannot stress enough how knowledgeable and communicative both of them are.
The support team that Ecomm has is great to work with. They have typically responded to emails within minutes for help, and if problems required their assistance, they usually have them taken care of before we even get a chance to explain to owners or design teams what the problem is. I also really like the ability to call in for help, and I have always gotten ahold of someone.
We find a universal acceptance and appreciation to the eComm system.
Very responsive if you have a question.
Very good. Timely responses. Positive attitudes.
LET'S GET STARTED.
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